Shipping & Delivery Policy

Effective Date: August 27, 2026

Noodle Design wants customers to understand return eligibility before placing an order, particularly because many of our products are customized, personalized, special ordered, or produced specifically for a team or customer.

Custom and Personalized Merchandise

All custom and personalized merchandise is final sale and cannot be returned or exchanged.

This includes items that are:

  • Printed with team, school, club, or organization artwork
  • Embroidered
  • Personalized with a name, number, initials, or other information
  • Manufactured specifically for a team or organization
  • Special ordered
  • Produced specifically for the customer’s order

Custom merchandise cannot be returned or exchanged because of incorrect sizing, preference, change of mind, or customer-provided personalization errors.

Please carefully review all sizes, colors, names, spelling, numbers, and personalization before ordering.

Standard Non-Custom Merchandise

Unless a product is identified as final sale or subject to a different product-specific policy, eligible non-custom merchandise may be returned within 14 days of delivery.

To qualify for return, merchandise must be:

  • Unworn
  • Unused
  • Unwashed
  • Unaltered
  • Free from odor, stains, hair, or damage
  • In original saleable condition
  • Accompanied by original tags and packaging where applicable

Proof of purchase is required.

Swimwear and Tech Suits

Swimwear and competitive swimwear are subject to additional return restrictions because of hygiene requirements and the sensitive nature of performance fabrics.

Eligible non-custom swimwear may be considered for return only when it:

  • Has not been worn in water
  • Has not been washed
  • Has all manufacturer and Noodle Design tags attached
  • Retains any original protective or hygiene liner
  • Shows no signs of wear, stretching, damage, odor, or use
  • Is returned in its original packaging when applicable

Customers should try swimwear on over appropriate undergarments.

Customized, team-decorated, personalized, worn, washed, or water-tested swimwear is final sale.

Products specifically identified as Final Sale, including certain technical racing suits, clearance products, special-order products, or manufacturer-restricted merchandise, cannot be returned unless defective or incorrectly fulfilled by Noodle Design.

Equipment and Accessories

Non-custom equipment and accessories may be eligible for return within the applicable return period if they are unused, undamaged, complete, and in their original saleable packaging.

Products showing evidence of use cannot be returned unless defective.

Clearance and Final-Sale Items

Items identified as Clearance, Final Sale, or otherwise non-returnable on the product page cannot be returned or exchanged except when required by law or when Noodle Design shipped an incorrect, damaged, or defective product.

Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or materially different from what you ordered because of an error by Noodle Design, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs showing the product and problem
  • Photographs of packaging when shipping damage is involved

Please do not discard the product or packaging until we advise you how to proceed.

After review, Noodle Design may provide an appropriate remedy such as replacement, repair, exchange, store credit, or refund, depending on the circumstances.

Customer Ordering Errors

Noodle Design is not responsible for customer errors involving:

  • Incorrect size selection
  • Misspelled names
  • Incorrect personalization
  • Incorrect quantities
  • Wrong color selection
  • Incorrect shipping information supplied at checkout

Contact us immediately if you discover an error. If production has not begun, we will make reasonable efforts to help, but changes are not guaranteed.

Starting a Return

Do not mail merchandise back without first contacting Noodle Design.

Email info@noodledesign.co and include:

  • Your order number
  • The product you wish to return
  • The reason for the return

Unauthorized returns may be refused or returned to the sender.

Return Shipping

Unless a return results from a defect, shipping damage, or an error by Noodle Design, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method. Noodle Design is not responsible for return merchandise lost before it is received by us.

Refunds

Approved refunds are issued to the original payment method when reasonably possible.

Refund processing by banks and payment providers may require additional time after Noodle Design submits the refund.

Refunds apply only to eligible returned merchandise and do not include non-refundable shipping charges, production charges, personalization charges, or other non-refundable services unless required by law.

Exchanges

Because inventory changes frequently and many products are team-specific, Noodle Design does not guarantee direct exchanges.

When an eligible product needs a different size, color, or style, we may require the original item to be returned and a new order placed.

Order Cancellations

Cancellation requests must be made as quickly as possible.

Standard merchandise that has not shipped may be cancelable.

Custom, personalized, printed, embroidered, special-order, or made-to-order merchandise generally cannot be canceled once production begins.

Rights Under Applicable Law

This policy does not limit any consumer right or remedy that cannot lawfully be waived.

Questions About a Return?

Noodle Design, LLC
Email: info@noodledesign.co
Website: NoodleDesign.co